VOICE OF THE CUSTOMER: SOCIAL MEDIA
Overview
Social Media
Surveys
Customer Care
CRM
Digital Channels
JOIN THE THOUSANDS OF CUSTOMERS THAT ARE ALREADY USING NETBASE.
300M+ SOCIAL MEDIA SOURCES
You need to capture all conversations about your business, including those outside of your owned channels. NetBase offers a complete understanding of both customer perception and satisfaction on every social media site where your customers are active.
- Instantly see what customers are sharing across Twitter, Facebook, Instagram, YouTube, Tumblr, and much more
- Tap into Blogs, forums and review sites for in-depth opinions affecting your brand opinion
- Act globally with social coverage spanning 99+ countries and 199 languages
- Stay relevant with analysis of the latest emojis and slanguage
OBTAIN A SEAMLESS FULLY INTEGRATED VIEW
Gain actionable insights with a complete view of your brand, campaign, product, and service across your owned, earned, and partnered content.
- Instantly see how your owned, earned, and partnered media is affecting social conversations
- Adjust your strategy in real-time by identifying the most engaging content
- See how partnerships are contributing to your brand perception and which require your attention
GET YOUR VISUAL BRAND ANALYTICS
Customers continue to move to visual communication to share experiences and express opinions. Over 3 billion images are shared on social every day. And you need to know how your business is portrayed in this visual world.
- Expand your business insights by knowing every time your brand appears in a picture
- Find inspiration for outreach efforts from seeing the most popular user generated content
- Monitor reputation risks when your logo is used in inappropriate context
EFFECTIVELY CAPTURE LOCATION-BASED CUSTOMER FEEDBACK
Pinpoint conversations, down to the street corner, to capture feedback at every step of the customer journey. Simply define an area and have every geo-tagged post on Twitter, Instagram, and Weibos at your fingertips - even if your brand is not mentioned.
- Improve campaign effectiveness by capturing social conversations from your event or store locations
- Increase corporate security by quickly identifying potential threats such as protests, or media leaks
- Get real-time alerts on fire words or operational issues in specific locations so you can act fast
- Optimize messaging effectiveness by analyzing and targeting customers who have visited your store or competitor’s stores
LESS SEARCH. MORE INSIGHT. BETTER RESULTS
Customer Experience Analytics doesn’t have to be a daunting task. Upgrade to NetBase for complete and actionable customer understanding.
- Get instant results with no-Boolean queries
- Track your customers’ evolving opinions with real-time analysis and 27 months of historical analysis
- Go broad to hear the world, or focus on specific domains to understand niche issues and communities
