VOICE OF THE CUSTOMER: CUSTOMER CARE
JOIN THE THOUSANDS OF CUSTOMERS THAT ARE ALREADY USING NETBASE.
GET THE FULL PICTURE BEHIND CALL TRANSCRIPTS & CASE NOTES
Improve customer experience and resolutions by knowing the most common issues so you can respond effectively.
- Track satisfaction behind each call because every customer counts
- Obtain instant root cause analysis so Care Agents have focused scripts to reduce average handle time and increase caller satisfaction
- Measure customer satisfaction and share insights with the critical stakeholders to fix product and service challenges
IMPROVE CUSTOMER INTERACTIONS ACROSS ALL CHANNELS
Route customer support issues based on language and tone to the right professionals who will be prepared to resolve the issues fast.
- Understand customer vocabulary and satisfaction so you can route responses to the right team members
- Rapidly evaluate roadblocks that need to be addressed in each stage of the customer journey
- Gain a full understanding of international email interactions across 199 languages
EMBRACE CHAT & SOCIAL CARE TO LOWER COSTS
Improve satisfaction, shorten resolution time, and lower costs by leveraging your social channels for customer care.
- Get out in front of the issues by uncovering themes, topics, and emerging trends discussed by customers
- Analyze agent responses to guarantee compliance and pinpoint areas for improvement
- Monitor customers after their care interactions to measure brand satisfaction