VOICE OF THE CUSTOMER: CRM
INCREASE SALES BY KNOWING WHY CUSTOMERS BUY
Influence the customer journey with insights from every sales interaction. Deliver better buyer segmentation with richer data about sales touch points and responses. Unite sales interactions with your other data sources for the most complete, accurate, and actionable view of the customer. NetBase integrate with Salesforce, Pipedrive, Zoho, Siebel, SAP CRM, Oracle CRM, Nimble, Pipeline Deals, and more.
ORCHESTRATE ENGAGING AND PERSONALIZED INTERACTIONS
Get to know your customers with a complete CRM interaction insight so you can create memorable experiences that lead to more sales.
- Reach customers with personalized content throughout the purchase journey
- Understand top themes and areas where expectations are not being met to improve the experience
- Monitor customer sentiment to predict their likelihood to purchase and create targeted offers
USE CUSTOMER FEEDBACK TO CREATE BETTER PRODUCT MARKETING & POSITIONING
Customer product preferences can be a mystery. Understand why some products are flying off the shelves while others struggle, so you can adjust your product and marketing mix.
- Know what customers are saying about your products to maximize marketing and positioning
- Track customer interactions over time to see how changes in messaging are affecting sales – or how they could be
- Use customer feedback as the valuable asset it is and use it to uncover key input for future product development