What is Consumer Intelligence?
Consumer intelligence (CI) is the collection and analysis of customer data across multiple data sources including – social media, customer reviews, product reviews, forums, blog posts, news articles and so much more – in order to best understand the most effective best ways to engage with customers.
Consumer intelligence provides a detailed understanding of the experience customers have in interacting with a brand or company, and provides insights into the influences driving consumer behaviors, brand sentiment, and engagement across different channels.

What is “Consumer Intelligence” for?
Consumer intelligence has evolved beyond basic demographic insights and purchase history. Marketers and brand managers leverage deep consumer insights to identify unmet needs in the market.
AI-enabled consumer intelligence delivers a richer understanding of consumers likes, wants, needs, and behaviors. This enables brands to create impactful and emotionally supportive campaigns that capture target audiences’ hearts and encourages action. And this also endears them to brands, building brand loyalty.
Key use cases for consumer intelligence include:
How to gain better results with Consumer Intelligence?
Consumer Intelligence offers everything brands need to know for why people love one brand over another. For best results, focus on:
- Developing an intimate understanding of your consumers, your competition, and your industry
- Learning what, specifically, drives consumer sentiment and behavior
- Locating the trends that matter most to your consumer or your market
- Spotting new opportunities for fresh and innovative products and services that satisfy your consumer’s unmet need

Consumer Intelligence Resources
Back-to-School Trends Show Shifting Priorities
Although it happens like clockwork each year, many brands find themselves racing to prepare compelling back-to-school campaigns at the last minute. This year can be different, though, with consumer research informing their efforts—and there’s lots of it available...
The Agency Pitch Playbook: Techniques, Tools, and Tactics for Success
From prospecting and pitch creation to presentation delivery, the pitching process presents numerous challenges. Time is of the essence as you gather valuable insights to show your potential client and help your agency stand out! Your pitch must demonstrate a deep...
Why Social Listening Sophistication is Critical for B2B
B2C companies have been using social intelligence for a while now, and as business interactions become more personalized, B2B marketing teams have been wisely adopting B2C tactics. It's all about being data-driven, agile, and empathetic in the B2B world—and it’s...