What is Consumer Intelligence?
Consumer intelligence (CI) is the collection and analysis of customer data across multiple data sources including – social media, customer reviews, product reviews, forums, blog posts, news articles and so much more – in order to best understand the most effective best ways to engage with customers.
Consumer intelligence provides a detailed understanding of the experience customers have in interacting with a brand or company, and provides insights into the influences driving consumer behaviors, brand sentiment, and engagement across different channels.
What is “Consumer Intelligence” for?
Consumer intelligence has evolved beyond basic demographic insights and purchase history. Marketers and brand managers leverage deep consumer insights to identify unmet needs in the market.
AI-enabled consumer intelligence delivers a richer understanding of consumers likes, wants, needs, and behaviors. This enables brands to create impactful and emotionally supportive campaigns that capture target audiences’ hearts and encourages action. And this also endears them to brands, building brand loyalty.
Key use cases for consumer intelligence include:
How to gain better results with Consumer Intelligence?
Consumer Intelligence offers everything brands need to know for why people love one brand over another. For best results, focus on:
- Developing an intimate understanding of your consumers, your competition, and your industry
- Learning what, specifically, drives consumer sentiment and behavior
- Locating the trends that matter most to your consumer or your market
- Spotting new opportunities for fresh and innovative products and services that satisfy your consumer’s unmet need
Consumer Intelligence Resources
Consumers have a wide variety of brand options these days, and they’ve gotten comfortable with researching brands during the pandemic. That means that brands have to stay on their toes and listen closely to the wants and needs of their target audience. We’re not out...
TikTok went from the threat of being banned in 2020 to the rising star of social media in 2021. And now brands everywhere are taking advantage of the opportunity to shine and capture the attention of TikTok users around the globe. There are so many TikTok trends that...
If you ever wanted to know how some brands are consistently out in front of the crowd in innovation and messaging, then you’ll want to read on. Today, top brands use AI-enabled consumer insights to predict consumer purchase intent and significantly impact their bottom...