What is Consumer Intelligence?
Consumer intelligence (CI) is the collection and analysis of customer data across multiple data sources including – social media, customer reviews, product reviews, forums, blog posts, news articles and so much more – in order to best understand the most effective best ways to engage with customers.
Consumer intelligence provides a detailed understanding of the experience customers have in interacting with a brand or company, and provides insights into the influences driving consumer behaviors, brand sentiment, and engagement across different channels.
3 Things You Need to Know
- Consumer Intelligence is more than demographics a including gender, age, interests, professions, ethnicity and bio terms.
- Consumers use social networks to let their friends know how they feel about life, and that includes their feelings around products and brands.
- Understanding the interests of your consumers helps brands stay current, enabling them to surprise and delight their customers making them feel known and cared about.
What is “Consumer Intelligence” for?
Consumer intelligence has evolved beyond basic demographic insights and purchase history. Marketers and brand managers leverage deep consumer insights to identify unmet needs in the market.
AI-enabled consumer intelligence delivers a richer understanding of consumers likes, wants, needs, and behaviors. This enables brands to create impactful and emotionally supportive campaigns that capture target audiences’ hearts and encourages action. And this also endears them to brands, building brand loyalty.
Key use cases for consumer intelligence include:
How to gain better results with Consumer Intelligence?
Consumer Intelligence offers everything brands need to know for why people love one brand over another. For best results, focus on:
- Developing an intimate understanding of your consumers, your competition, and your industry
- Learning what, specifically, drives consumer sentiment and behavior
- Locating the trends that matter most to your consumer or your market
- Spotting new opportunities for fresh and innovative products and services that satisfy your consumer’s unmet need
Consumer Intelligence Resources
Learning, Understanding, and Influencing Consumer Behavior
Social listening and media analytics tools provide the resources brands need to decipher the social landscape shaping consumer behavior, and stay ahead of these changes. Let's see how that looks! Consumer behavior is unpredictable, and many brands struggle to keep...
Patient Engagement: What It Is and How You Can Improve It with Social Listening Tools
Did you know that patient engagement has been shown to reduce mortality rates? Different studies compared the outcomes of people living with chronic illnesses and found less mortalities among those who were actively engaged in the treatment process than those who only...
What Is Social Sentiment Analysis and Why Is It Important?
Since the emergence of social media, access to consumer opinions and sentiments has become considerably more manageable. And it’s more critical than ever to measure social sentiment, as it changes frequently and sometimes overnight. Sentiment analysis should be a part...