LOWER CUSTOMER CARE COSTS: BUILD STRONGER CUSTOMER RELATIONSHIPS

DELIVER AMAZING EXPERIENCES THAT STRENGTHEN CUSTOMER RELATIONSHIPS

Companies that provide superior customer experiences are more profitable, because acting on customer feedback grows loyalty and revenue.

SPEAK WITH A NETBASE EXPERT TODAY. LEARN HOW YOU CAN PUT SOCIAL TO WORK FOR YOUR BUSINESS.

 

BOOST CUSTOMER LOYALTY

Segment customers based on their interaction with your brand. From quick questions to major complaints, understanding and responding creates a deeper connection with consumers.


  • Evolve your approach by delivering better experiences based on real-world feedback
  • Strengthen relationships by engaging customers in authentic ways
  • Humanize your brand by surprising and delighting customers by letting them know you are listening

TURN BRAND DETRACTORS INTO PROMOTERS

Exceptional customer care turns detractors into promoters, grows revenue, and reduces churn. Measure and report on how your care efforts move the needle on these KPIs by tracking sentiment and passion over time.


  • See how customers talk about your brand before you reach out, at the point of engaging, and after resolution
  • Report the impact of your care program and how your efforts are building loyal customers

FUNNEL FEEDBACK TO THE PRODUCT AND SERVICE TEAMS

According to market research 74% of people that shame a brand believe it will lead to better service. Use a data driven approach to drive product and organizational improvements that enhance customer satisfaction and loyalty. Then track progress on service improvements.


  • Represent the voice of the customer and prioritize product and service enhancements
  • Find opportunities to improve the customer purchase and activation experience
  • Optimize business processes to shorten response time, reduce case volume, and improve sentiment
NetBase Product Line

Premier social media analytics platform

Tailored platform for growing businesses

Expand your social platform with LexisNexis news media

The power of social analytics for your entire team

Customer experience analytics platform

Out-of-the-box integration with other data sources

Actionable data to drive your business decisions

AI, Image Analytics, Reporting Tools & more

Product configurations to meet all needs

Quid Product Line

Media analytics and market intelligence platform

Enrich your media analytics with social data

Media coverage for historical & real-time monitoring

AI algorithms, NLP, data sources, and visualization

Tailored, configurable solutions