The Best Social Media Monitoring Guide for Brands

There are endless conversations happening in your category online – right now. And your brand may or may not be mentioned in them, but that doesn’t make these conversations any less relevant. Let’s see what you can learn from them, and why they...

Democratizing Market Research

I recently heard on NPR about an interesting book, The Man of Numbers, by Keith Devlin. Here’s a passage from the article about the book that caught my attention: “They recorded everything in good old Roman numerals and if they wanted calculations, they went down the...

iPad 2 Camera Netnography

Our netnography of the camera feature in the iPad 2 shows that consumers were looking forward to it and saw it as a reason to buy or upgrade. Unfortunately, once they got to use the cameras, many were disappointed with the feature because of the poor quality and...

T.G.I. Friday’s Netnography

Today is Friday—What better day to post our netnography of T.G.I. Friday’s? More so than other restaurants in the casual dining segment, T.G.I. Friday’s wants to be known for its ambiance and vibe more than for its food. The company’s “brand promise” is “In Here it's...

Red Lobster Netnography

Red Lobster wants to be known for its high-quality, fresh seafood. But that’s not happening, judging from the sound bites in our netnography. Many people do like the food—it’s worth noting that the biscuits got more positive feedback than the seafood—yet many others...

Bing Netnography

Bing advertises itself as a “decision engine” rather than a search engine and claims to help users avoid “search overload syndrome.” Online consumers didn’t comment on that, but they do like Bing’s great home page photos and funny commercials (for the most part). On...

How to Spot Trends

Trend spotting is something I've often heard researchers say they want to do. In fact, if you're a futurist or a practitioner of the Lead User method, then trend spotting is a necessary part of what you do. I've got a few ideas for how to spot trends that leverage...

Applebee’s Netnography

To write this netnography, we analyzed thousands of posts from consumers about Applebee’s and identified the top positive and negative themes. The large-scale analysis is performed by a natural language processing (NLP) engine, then refined by human sampling....

Olive Garden Netnography

Olive Garden commercials show family members having a great time—in fact, too great a time—at the restaurant. The Cousins commercial in particular annoys consumers. While the commercials do feature food as well—which is the biggest positive for the restaurant—the...

Brace Yourself

Nothing makes a new CEO feel more welcome than embracing his clothing preferences. That’s why CTO Mark Bowles and our staff declared Friday, April 29 to be “Braces Day” at NetBase in honor of our new CEO, Peter Caswell, and his habit of wearing what we call...

Toblerone Netnography

Toblerone chocolate is well-known for its distinctive packaging and its prism shape (triangular prism or pentahedron). For you trivia buffs, here’s a tidbit: People think the triangular shape of the Matterhorn in the Swiss Alps is what gave Theodor Tobler his...

Lindt Netnography

Lindt, actually Lindt & Sprüngli, is a Swiss chocolate maker founded in 1845. The company makes premium quality chocolate, offering a large selection of products in more than 100 countries around the world. Sometimes the taste of their high-cacao-content bars is a...

Red Robin Netnography

Personally, I love Red Robin but wish they were easier to find. I saw a lot of them in southern California but they’re harder to find around here. Their burgers are really hot and juicy. I love the basket of fries, but a story I’m told by my grandma is that as a kid I...

VIZIO Netnography

I’m thinking of getting a new HDTV, so this is the first in a series of netnographies on TV brands. I currently have a Sharp Aquos and I hate that the dark colors in dark movies like Harry Potter are so dark you can’t make anything out. I may as well just listen to...

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