The NetBase platform comprises built-in and supporting technologies to power social media and customer experience analytics, and ensure users are getting the most accurate and thorough results possible.
Next Generation Artificial Intelligence
NetBase, the industry leader in next generation artificial intelligence is changing the way you think about AI. With the launch of AI Studio, NetBase offers the first auto-discovery insights tool in the social listening space, providing real-time discovery with no user training to deliver insights that drive ideation and innovation.
AI Studio is the framework for NetBase’s next generation artificial Intelligence, where we continue to launch innovative, AI driven tools for insight discovery.
Social Media Analytics
Social media empowers your customers to instantly share their feedback and expectations. But are you listening? NetBase applies next generation artificial intelligence (AI) across all social media sources so you can hear every customer, engage with them, and grow their loyalty.
Find Relevant Insights in Real-Time
Customer experience data is more meaningful when you can extract accurate insights. NetBase delivers sharp, accurate and relevant customer insights taken from all sources of customer feedback including short phrases on social media, long-winded reviews on digital forums, sarcastic survey responses, and other sources of customer service feedback.
Image Analytics & Photo Concepts
Over 3 billion photos are uploaded and shared on the internet every day. And visual content is 40x more likely to get shared on social than text. NetBase Next Generation AI Image Analytics provides the full picture of your brand’s performance on social – including visual brand mentions.
Dashboards & Reports
Get social insights at a push of a button. NetBase best-in-class dashboards enable key business use cases including Brand Health, Crisis Management, Campaign Measurement, Audience Insights and more. NetBase provides dozens of out-of-the-box templates for a variety of industries and use cases, and flexible report builders to make tailoring results fast and painless.
Next Generation Platform
NetBase, the leader in social media and customer experience analytics, provides the industry’s most advanced technology, delivering speeds 5X faster than other solutions, and next-generation Artificial Intelligence (AI) technology that uses best-in-class machine learning, deep learning and expert systems for intelligent processing and analysis of social media & unstructured data at scale.
NetBase API & Platform Integrations
Combine valuable social listening data with other data sources to develop actionable insights to fuel all aspects of your business. NetBase provides real-time integration with leading business enablement platforms to increase business efficiency and improve customer experience.