NetBase API & Platform Integrations

Combine valuable social listening data with other data sources to develop actionable insights to fuel all aspects of your business. NetBase provides real-time integration with leading business enablement platforms to increase business efficiency and improve customer experience.

 

ZAPIER CONNECTOR

With a prebuilt connector to Zapier, NetBase Quid customers can quickly share in­formation between NetBase Quid and the library of Zapier applications. This library includes over 3000 applications enabling you to connect NetBase Quid to almost any system without code.

  • Enhanced Data Coverage – Add more data, whether survey, CRM, Social Data, spreadsheets, or a myriad of other data.
  • Bring Your Own Data Automation – New rows in Microsoft Excel or Google Sheets can be sent to a NetBase Topic, streamlining the upload process and further analysis in Quid Social.
  • Integrated Alerts – Notify your team through collaboration tools, SMS, or other tools.

ENGAGE AND DELIVER OUTSTANDING CUSTOMER EXPERIENCE

NetBase integrates with Hootsuite platforms to deliver the most advanced publishing solutions. Understand conversations as they happen and respond instantly to deliver an incredible customer experience. Post content clients and prospects care about, and on channels they choose.

  • Capture all customer conversations across multiple channels
  • Segment conversations by issues that matter to you such as customer care, location, author influence, and more
  • Engage directly with customers to deliver timely responses and improve customer satisfaction

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VISUALIZE YOUR ENTIRE BUSINESS IN ONE PLATFORM

Bring all the data, all the people and all the insights needed to run your entire business on one intuitive platform. Through our BI Connector, users gain an all-encompassing snapshot, in real-time, that incorporates business data and customer insights.

  • Streamline business data for more visibility and enhanced strategic planning
  • Make faster, more informed decisions with a real-time consumer insight snapshots
  • Connect business operations directly to your target audience and capture real-time responses

IMPROVE CUSTOMER CARE RESPONSIVENESS

Nothing makes customers happier than feeling heard. With NetBase’s out of the box integration with ” target=”_blank” rel=”noopener noreferrer”>Khoros, your customer care team can deliver best-in-class service in real-time.

  • Improve incident response time and resolution time
  • Identify customer satisfaction issues in real-time before their hit your call center
  • Segment and stream your social care channels based on issue or product

BUILT TO INTEGRATE

Applications do not exist in a silo. To get the most value, they need to be integrated. NetBase Quid designed our platform with integration in mind. Whether you are creating a single view of the customer, creating alerts of critical social conversations, or enhancing your data, NetBase Quid offers various options to help you get the most out of your implementation.

  • Upload custom datasets into NetBase via the VOC Upload.
  • Get alerts and data in real-time with API Integration.
  • Integrate with over 3000 applications using the Zapier connector.

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Hootsuite Integration
THE NETBASE INSIGHT API: INTEGRATE SOCIAL MEDIA INSIGHT & ANALYSIS INTO YOUR APPLICATIONS
NetBase Product Line

Premier social media analytics platform

Tailored platform for growing businesses

Expand your social platform with LexisNexis news media

The power of social analytics for your entire team

Customer experience analytics platform

Out-of-the-box integration with other data sources

AI, Image Analytics, Reporting Tools & more

Product configurations to meet all needs

Quid Product Line

Media analytics and market intelligence platform

Enrich your media analytics with social data

Media coverage for historical & real-time monitoring

AI algorithms, NLP, data sources, and visualization

Tailored, configurable solutions