NetBase API & Platform Integrations
With a prebuilt connector to Zapier, NetBase Quid customers can quickly share information between NetBase Quid and the library of Zapier applications. This library includes over 3000 applications enabling you to connect NetBase Quid to almost any system without code.
- Enhanced Data Coverage – Add more data, whether survey, CRM, Social Data, spreadsheets, or a myriad of other data.
- Bring Your Own Data Automation – New rows in Microsoft Excel or Google Sheets can be sent to a NetBase Topic, streamlining the upload process and further analysis in Quid Social.
- Integrated Alerts – Notify your team through collaboration tools, SMS, or other tools.
ENGAGE AND DELIVER OUTSTANDING CUSTOMER EXPERIENCE
NetBase integrates with Hootsuite platforms to deliver the most advanced publishing solutions. Understand conversations as they happen and respond instantly to deliver an incredible customer experience. Post content clients and prospects care about, and on channels they choose.
- Capture all customer conversations across multiple channels
- Segment conversations by issues that matter to you such as customer care, location, author influence, and more
- Engage directly with customers to deliver timely responses and improve customer satisfaction
VISUALIZE YOUR ENTIRE BUSINESS IN ONE PLATFORM
Bring all the data, all the people and all the insights needed to run your entire business on one intuitive platform. Through our BI Connector, users gain an all-encompassing snapshot, in real-time, that incorporates business data and customer insights.
- Streamline business data for more visibility and enhanced strategic planning
- Make faster, more informed decisions with a real-time consumer insight snapshots
- Connect business operations directly to your target audience and capture real-time responses
IMPROVE CUSTOMER CARE RESPONSIVENESS
- Improve incident response time and resolution time
- Identify customer satisfaction issues in real-time before their hit your call center
- Segment and stream your social care channels based on issue or product
BUILT TO INTEGRATE
Applications do not exist in a silo. To get the most value, they need to be integrated. NetBase Quid designed our platform with integration in mind. Whether you are creating a single view of the customer, creating alerts of critical social conversations, or enhancing your data, NetBase Quid offers various options to help you get the most out of your implementation.
- Upload custom datasets into NetBase via the VOC Upload.
- Get alerts and data in real-time with API Integration.
- Integrate with over 3000 applications using the Zapier connector.